Customer Services Associate (No Outbound Calls)

Job Description

Foundever is seeking a Customer Services Associate (No Outbound Calls) to join our global team. As a key player in our customer experience solutions, you will handle inbound service calls, drive customer satisfaction through various communication channels, and provide solutions to customer inquiries and issues.

Responsibilities

• Handle inbound service calls professionally.
• Ensure customer satisfaction through voice, chat, and email communications.
• Utilize multiple systems and tools efficiently.
• Participate in ongoing training and skill development programs.

Qualifications

• Strong communication skills and ability to multitask.
• Problem-solving capability with a positive attitude.
• Desire for career advancement within a stable company.
• Ability to work both independently and collaboratively.
• Must meet onsite location requirements and background check.

Benefits

• Opportunity to be the initial contact point for customer interactions.
• Award-winning culture with paid training and benefits.
• Work on-site to utilize compassion skills and enhance customer experience.